Legal · Privacy

Privacy Policy

At kristoFOAM Industries, we respect your privacy and are committed to protecting any personal information you share with us. This policy explains what we collect, how we use it, and your rights.

Last Updated: January 1, 2025 Ontario, Canada PIPEDA Compliant
Your privacy matters to us. This Privacy Policy applies to kristoFOAM Industries Inc. and governs the collection, use, and disclosure of personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
01

Information We Collect

We collect only the information necessary to provide our services and respond to your enquiries.

Personal Information
  • Full name and job title
  • Business email address
  • Phone number
  • Company name and address
Technical Information
  • IP address and browser type
  • Pages visited and time on site
  • Referring URLs
  • Device and operating system
Communication Data
  • Enquiry and quote request details
  • Email correspondence records
  • Project specifications shared
  • Feedback and survey responses
02

How We Use Your Information

Your information is used solely to operate our business and serve you better.

Respond to quote requests and enquiries — We use your contact details to reply promptly to product or service questions.
Process and fulfil orders — Order-related information is used to manufacture and deliver your custom foam components.
Improve our website and services — Anonymised technical data helps us understand how visitors use our site so we can improve it.
Send relevant communications — With your consent, we may send product updates, news, or sustainability reports you've opted into.
Meet legal and regulatory obligations — We retain certain records as required by applicable Canadian law, including PIPEDA.
Support M2030 emissions reporting — Customer-shared emissions data is handled securely and used only for the purpose of sustainability benchmarking.
03

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

kristoFOAM will never sell your personal data to advertisers, data brokers, or any other third party for commercial purposes.

We may share information only in the following limited circumstances:

  • Service providers — Trusted vendors (e.g. logistics, IT support) who assist in delivering our services and are contractually bound to protect your data.
  • Legal requirements — When required by law, court order, or regulatory authority in Canada.
  • Business transfers — In the event of a merger, acquisition, or asset sale, your data may be transferred with appropriate notice given to you.
  • With your consent — Any other sharing will only occur with your explicit prior approval.
04

Cookies & Tracking

We use cookies to improve functionality and understand how our site is used.

Required
Essential Cookies

Necessary for the website to function. These cannot be disabled and do not track personal information.

Optional
Analytics Cookies

Help us understand visitor behaviour in aggregate (e.g. Google Analytics). You may opt out at any time.

Optional
Preference Cookies

Remember your settings such as language or region to personalise your experience on return visits.

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect site functionality.

05

Data Retention

We keep your data only for as long as necessary.

Personal information is retained for as long as needed to fulfil the purpose for which it was collected, or as required by applicable law. In general:

  • Customer and order records — Retained for a minimum of 7 years in accordance with Canadian tax and business law.
  • Enquiry and contact records — Kept for up to 2 years after the last interaction, then securely deleted.
  • Website analytics data — Aggregated and anonymised; no identifiable data is stored beyond 26 months.
  • Marketing preferences — Retained until you withdraw consent, after which they are deleted within 30 days.
06

Your Rights

Under PIPEDA and applicable Canadian privacy law, you have the following rights.

Right to Access

Request a copy of the personal information we hold about you.

Right to Correction

Request that inaccurate or incomplete data be corrected.

Right to Deletion

Request deletion of your personal data, subject to legal retention requirements.

Right to Portability

Receive your data in a structured, commonly used format.

Right to Withdraw Consent

Opt out of any consent-based data processing at any time.

Right to Lodge a Complaint

Contact the Office of the Privacy Commissioner of Canada if you feel your rights have been violated.

To exercise any of these rights, please contact us at info@kristofoam.com. We will respond within 30 days.
07

Data Security

We implement appropriate technical and organisational measures to protect your information.

kristoFOAM takes the security of your personal data seriously. Our measures include:

  • SSL/TLS encryption for all data transmitted via our website
  • Access controls limiting data access to authorised personnel only
  • Regular security reviews of our systems and third-party providers
  • Secure disposal of physical and digital records no longer required

While we take every reasonable precaution, no transmission over the internet is 100% secure. If you have concerns about a potential data incident, please contact us immediately at info@kristofoam.com.

08

Third-Party Links

Our website may contain links to external sites we do not control.

Our website may include links to third-party websites, such as industry partners, certification bodies, or recycling program partners. These sites have their own privacy policies, and kristoFOAM is not responsible for their content or data practices. We encourage you to review the privacy policy of any external site you visit.

09

Children's Privacy

Our services are not directed at children under the age of 13.

kristoFOAM's website and services are intended for business professionals. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10

Changes to This Policy

We may update this policy from time to time.

kristoFOAM reserves the right to update this Privacy Policy at any time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11

Contact Us

Questions about this policy? We're happy to help.

Privacy Officer
Privacy Officer, kristoFOAM Industries Inc.
Email
info@kristofoam.com
Mailing Address
kristoFOAM Industries Inc., Ontario, Canada
Governing Law
PIPEDA — Canada